Elderbridge Limited
Financial Ombudsman decision DRN-3179905 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Product mis-sold
In the Ombudsman’s words
In addition it was said that the interest rates of the two loans were not adequately explained to Mr and Mrs OInterest and rates
The substance of this complaint brought to our service was confirmed in a letter from Mr and Mrs O’s solicitors in April 2020. They said that CLC made various representations at the time of saleProduct mis-sold
Rules cited
Consumer Credit Act 1974, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3179905.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.