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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-3179889 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I remind VWFS of its obligations in treating Mr M fairly and with forbearance should he not be in a position to be able to afford to repay the charge.Treatment in financial difficulty

Mr M complains that Volkswagen Financial Services (UK) Limited (“VWFS”) won’t reduce or waive the charges it added at the end of his hire purchase agreement.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3179889.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.