Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3177805 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Jan 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C complains that Sainsbury’s Bank Plc is holding him responsible for payments on his credit card that he says he didn’t make.Unauthorised transaction

I agree with the suggested resolution of the investigator including the compensation given for the distress and the way his claim was handled.Complaint handling

Rules cited

Consumer Credit Act 1974, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3177805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.