Halifax Limited

Financial Ombudsman decision DRN-3174632 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Halifax registered the wrong property address on their mortgage account in its systemsMortgage administration

Halifax made a mess of changing things back to show P as the property address, thus prolonging resolution of the problem unnecessarilyService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3174632.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.