Metro Bank PLC

Financial Ombudsman decision DRN-3174614 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Metro Bank has provided evidence from another bank to say that its customer was tricked into paying money into Miss R’s account as part of a scam.APP scam refund refused

Metro Bank say it acted in accordance with the terms and conditions of Miss R’s account in closing itAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3174614.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.