Lloyds Bank PLC

Financial Ombudsman decision DRN-3174532 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£134,659redress stated in the decision

Thu Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

G sadly fell victim to an email interception scam and was tricked into transferring moneyAPP scam refund refused

Rules cited

FCA DISP (Dispute Resolution), CRM Code (APP scam reimbursement), UK GDPR / Data Protection Act 2018, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3174532.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.