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Hanley Economic Building Society

Financial Ombudsman decision DRN-3174414 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Hanley told Ms H that she would need to reapply for a mortgage in her own name and when she did, Hanley declined the application.Irresponsible lending

The complaint Ms H complains that Hanley Economic Building Society (Hanley) unfairly declined her transfer of equity application.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3174414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.