Citibank UK Limited
Financial Ombudsman decision DRN-3172219 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
Citibank must provide Ms G with the opportunity to transfer funds to her EEA account, without fees.Charges and fees
The issue is that Ms G couldn’t have predicted, from the email Citibank sent her, that the underlying position was going to change.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3172219.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.