Barclays Bank UK PLC

Financial Ombudsman decision DRN-3171296 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

incorrectly recorded a marker which led to a delay in the opening of an investment account for himAccount closed or refused

Overall Mr J has described receiving poor customer service – he’s not satisfied with the care, quality, or timeliness of Barclays’s responses to his complaint or lack thereofComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3171296.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.