HSBC UK Bank Plc
Financial Ombudsman decision DRN-3170604 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
I think HSBC ought to have realised that Miss C was struggling and, in these circumstances, it should have instead treated Miss C with forbearanceTreatment in financial difficulty
HSBC will be familiar with all the rules, regulations and good industry practice we consider when looking at whether a bank treated a customer fairly and reasonably when applying overdraft charges.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3170604.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.