Intrum UK Limited
Financial Ombudsman decision DRN-3169148 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
she would like all interest and charges to be removed from her account.Charges and fees
Miss W complains that Intrum UK Ltd (Intrum) has treated her unfairly and harassed her to pay a non-priority debt at a time when she was on a reduced income.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3169148.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.