National Westminster Bank Plc

Financial Ombudsman decision DRN-3168689 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

NatWest acted unfairly when it continued charging overdraft interest and associated fees on Mr M’s overdraft from 13 January 2014Irresponsible lending

NatWest should have stopped charging overdraft fees from 13 January 2014Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3168689.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.