HSBC UK Bank Plc
Financial Ombudsman decision DRN-3168584 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Sat Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mrs F complains about how HSBC UK Bank Plc handled her chargeback request.Card dispute or chargeback
HSBC’s error in how it handled the chargeback has led to the cancellation of her son’s policy and caused Mrs F some significant distress and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3168584.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.