NewDay Ltd

Financial Ombudsman decision DRN-3168008 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss C is unhappy that NewDay Ltd increased the credit limit on her credit account on several occasions, all of which she feels were unaffordable for her at those times.Irresponsible lending

NewDay must reimburse to Miss C’s account all charges and fees incurred on the account after the point of the credit limit increase in July 2018.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3168008.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.