Pepper (UK) Limited
Financial Ombudsman decision DRN-3167895 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,555redress stated in the decision
Tue Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
He says he wasn’t treated fairly during his period of financial difficultyTreatment in financial difficulty
Mr B also complains that the fees and charges added to his account over the years were unfair and excessiveCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3167895.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.