TSB Bank plc

Financial Ombudsman decision DRN-3167062 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

he’s unhappy it sold his account to a third party without prior noticeAccount closed or refused

Mr S complains that TSB Bank plc (“TSB”) didn’t tell him he had an outstanding overdraft balance to pay and he’s unhappy it sold his account to a third party without prior notice.Complaint handling

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3167062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.