Barclays Bank UK PLC

Financial Ombudsman decision DRN-3166255 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

he should not have to pay the difference between the balance he went up to and the requested limit of £500Charges and fees

He was a pensioner with health problems and was in financial difficulty. When he called Barclays on 25 August 2021, he said he had a gambling problem.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3166255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.