National Westminster Bank Plc

Financial Ombudsman decision DRN-3162141 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

NatWest wrote to Miss P on 12 August to say that it had undertaken a review of her banking arrangements and decided to withdraw its services. It said it would be closing all of her accounts in 14 days’ time.Account closed or refused

It also said the Bounce Back Loan application ought not to have been approved and apologised for any confusion this had caused.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3162141.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.