Bank of Scotland Plc

Financial Ombudsman decision DRN-3160992 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss F complains that Bank of Scotland plc trading as Halifax didn’t do enough to protect her when she fell victim to a scamAPP scam refund refused

pay Miss F a total of £500 in respect of the material distress and inconvenience caused to her by its decision not to refund in full when it first assessed her claim under the CRM Code.Complaint handling

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3160992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.