Capital One (Europe) plc

Financial Ombudsman decision DRN-3158870 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Tue Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Charges and fees

In the Ombudsman’s words

Miss A is unhappy Capital One (Europe) plc (“Capital One”) have declined to refund her two payments (totalling £1,500) that were made on her credit card account. She says she’s been the victim of a scam and wants Capital One to refund her.APP scam refund refused

Finally, I’ve looked at Miss A’s concerns regarding Capital One applying fees to her account as the disputed payments now form part of her outstanding balance.Charges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3158870.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.