Lloyds Bank PLC

Financial Ombudsman decision DRN-3158315 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Lloyds won’t tell them how much they have paid back already and how much they will have paid at the end of term.Interest and rates

Lloyds has administered the mortgage in line with the terms that Mr and Mrs E agreed to.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3158315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.