TSB Bank plc

Financial Ombudsman decision DRN-3158162 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Tue Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Remove Mr M from any liability for the disputed payments from the accountUnauthorised transaction

Ensure that there is no adverse information reported about the account(s) to credit reference agenciesCredit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3158162.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.