Barclays Bank UK PLC

Financial Ombudsman decision DRN-3157019 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mrs G complains that Barclays Bank UK PLC closed her bank accounts and won’t give her a reason why.Account closed or refused

Mrs G also lost access to her online banking. Barclays advised her to download the Barclays app, but this didn’t resolve the situation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3157019.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.