Close Brothers Limited

Financial Ombudsman decision DRN-3156085 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss G has complained about the support she received from Close Brothers Limited (Close Brothers) when she found herself in financial difficulties.Treatment in financial difficulty

Remove any adverse information from Miss G’s credit file in relation to the June, July, August, September, October and November 2020 missed payments, and this period of time can be recorded on her credit file as a payment deferral;Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3156085.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.