Santander UK Plc
Financial Ombudsman decision DRN-3155605 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Miss T was experiencing financial difficultyTreatment in financial difficulty
unfairly continued applying charges to an overdraft she couldn’t affordCharges and fees
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3155605.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.