HSBC UK Bank Plc
Financial Ombudsman decision DRN-3154844 Upheld
Upheldoutcome, as published by the Ombudsman
£380redress stated in the decision
Mon Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
HSBC ignored the information they provided to the bank about the short term that remained on this leasehold property and then issued a mortgage offer which it subsequently withdrewMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3154844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.