Nationwide Building Society

Financial Ombudsman decision DRN-3154813 Upheld

Upheldoutcome, as published by the Ombudsman

£615redress stated in the decision

Tue Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Treat Mr M as though it had processed a successful chargeback on 25 September 2019 for the disputed payment to T.Card dispute or chargeback

On the other hand, there were some failings by NBS. They contacted Mr M a few times by text when he had asked them not to.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3154813.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.