National Westminster Bank Plc

Financial Ombudsman decision DRN-3152516 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs W complain that National Westminster Bank Plc (“NatWest”) didn’t grant them the mortgage they wanted.Mortgage administration

Mr W also complained about the time it took NatWest to take the valuation fee and arrange for the valuation once he’d decided to proceed with the mortgage.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3152516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.