TSB Bank plc

Financial Ombudsman decision DRN-3152463 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Unauthorised transaction

In the Ombudsman’s words

I find it surprising, considering the details stored, that Mr D didn’t report the loss of his phone to either his mobile phone provider or bank.APP scam refund refused

Mr D complains that TSB Bank plc won’t refund a disputed transaction carried out on his account.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3152463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.