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HSBC UK Bank Plc

Financial Ombudsman decision DRN-3152066 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs S has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty between 2012 and 2015.Treatment in financial difficulty

Mrs S has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty between 2012 and 2015.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3152066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.