National Westminster Bank Plc

Financial Ombudsman decision DRN-3150769 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

In 2019 Mr and Mrs H had some financial difficulties. And in October 2019 NatWest agreed to a three month payment holiday.Treatment in financial difficulty

Mr and Mrs H complain that National Westminster Bank Plc has failed to take direct debit payments for their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3150769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.