HSBC UK Bank Plc
Financial Ombudsman decision DRN-3148583 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Charges and fees
In the Ombudsman’s words
HSBC shouldn’t have continued providing an overdraft to Mr S from December 2016Irresponsible lending
refund all the interest, fees and charges it added from this point as a resultCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3148583.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.