Nationwide Building Society

Financial Ombudsman decision DRN-3147809 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Nationwide acted unfairly when it continued adding interest and associated fees and charges to Mr P’s overdraft from August 2013. By this point, it was evident that Mr P’s overdraft had become unsustainable for himIrresponsible lending

Reworking Mr P’s current overdraft balance so that all interest, fees and charges applied to it from August 2013 onwards are removed.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3147809.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.