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Wirecard Card Solutions Limited

Financial Ombudsman decision DRN-3146367 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Pockit blocked Mr P’s account while it carried out a review.Funds blocked or frozen

Mr P made Pockit aware of his difficulties and that he was struggling financially as he’d lost his job. But I haven’t seen anything to suggest Pockit reached out to him or acknowledged he maybe in a vulnerable position.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3146367.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.