Metro Bank PLC

Financial Ombudsman decision DRN-3146261 Upheld

Upheldoutcome, as published by the Ombudsman

£5,470redress stated in the decision

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr B has complained Metro Bank PLC won’t refund him for transactions from his account he didn’t authorise.Unauthorised transaction

I know Mr B raised a number of other issues about how his complaint had been dealt with. I agree that Metro has hardly covered themselves in glory when I look at how they dealt with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3146261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.