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Financial Ombudsman decision DRN-3145166 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Bereavement and power of attorney

In the Ombudsman’s words

He thought his late mother’s premium bonds had been cashed and her account closed without the power of authority and so unlawfully.Account closed or refused

Mr B, acting on behalf of the estate of Mrs B, complains that National Savings and Investments (NS&I) acted without the correct authority regarding premium bonds owned by the late Mrs B.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3145166.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.