HSBC Bank plc

Financial Ombudsman decision DRN-3142903 Upheld

Upheldoutcome, as published by the Ombudsman

£151redress stated in the decision

Tue Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Miss M and Mr R are unhappy with the service they received from HSBC UK Bank Plc when making a mortgage application.Mortgage administration

HSBC acknowledged that it hadn’t provided the best customer service and offered Miss M and Mr R £250 to address this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3142903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.