Barclays Bank UK PLC

Financial Ombudsman decision DRN-3142566 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays said that it accepted it had provided poor service. It had to block the account when it was notified that the former director had passed away.Account closed or refused

The complaint he raised for P in June 2020 wasn’t further considered by Barclays until October 2020. It then realised that P still didn’t have access to online bankingIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3142566.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.