Bank of Scotland Plc

Financial Ombudsman decision DRN-3141952 Upheld

Upheldoutcome, as published by the Ombudsman

£2,352redress stated in the decision

Thu Dec 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I do think Halifax could have sorted out the problems with Mr P’s complaint in a much better manner. Their attitude – as highlighted earlier – suggests they were trying to fob Mr P off.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3141952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.