Nationwide Building Society

Financial Ombudsman decision DRN-3140450 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Miss B has complained that Nationwide Building Society allowed her to increase her overdraft limit beyond what she could afford to maintain when she was in financial difficulty.Irresponsible lending

I’m intending to find that Nationwide acted unfairly when it continued charging overdraft interest and associated fees from April 2015.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3140450.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.