Barclays Bank UK PLC

Financial Ombudsman decision DRN-3139953 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Refund all the interest it has applied to the mortgage that was incorrectly switched to interest only from the date of the lump sum payment in August 2013, until date of settlement.Interest and rates

Barclays made a mistake in switching the whole balance of Mr and Mrs M’s mortgage to interest only in 2013.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3139953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.