Santander UK Plc
Financial Ombudsman decision DRN-3135370 Not upheld
Not upheldoutcome, as published by the Ombudsman
£35redress stated in the decision
Mon Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Miss T is also unhappy she was charged for going into overdraft.Charges and fees
Miss T complains that Santander UK Plc (“Santander”) failed to send her a new debit card when her old card expired.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3135370.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.