Madison CF UK Limited

Financial Ombudsman decision DRN-3134540 Not upheld

Not upheldoutcome, as published by the Ombudsman

£10redress stated in the decision

Mon May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

The rules and regulations in place required 118 Money as a lender to consider consumers in default or in arrears difficulties with forbearance and due consideration.Treatment in financial difficulty

put a default notice on his loan account which he never received and put his account on default which affected his credit recordCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3134540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.