HSBC Bank plc

Financial Ombudsman decision DRN-3133367 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Fri Jan 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

She complains that HSBC didn’t suggest taking a new rate without removing her partner when she applied before – instead of just turning down her applications. If it had done that, she would have taken a new rate sooner and saved substantial interest payments.Interest and rates

Miss T complains about her mortgage with HSBC UK Bank Plc. It’s a joint mortgage but she and her partner separated some years ago. She complains that HSBC hasn’t let her take the mortgage into her own name or take out a new interest rate.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3133367.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.