Barclays Bank UK PLC

Financial Ombudsman decision DRN-3131369 Upheld

Upheldoutcome, as published by the Ombudsman

£7,173redress stated in the decision

Wed Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr B complains that Barclays Bank UK Plc provided him with poor service in relation to a chargeback claim.Card dispute or chargeback

Barclays issued a final response. It said it had closed the chargeback claim because Mr B hadn’t responded to its letter of 29 July. It recognised some of the service it had provided had been poor but declined to refund the £9,000.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3131369.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.