Barclays Bank UK PLC

Financial Ombudsman decision DRN-3130781 Not upheld

Not upheldoutcome, as published by the Ombudsman

£174redress stated in the decision

Wed Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs B complains about Barclays Bank UK PLC’s decision to decline her claim for a refund of an item she bought.Card dispute or chargeback

Barclays have admitted they got things wrong when they didn’t log Mrs B’s original claim correctly.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3130781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.