HSBC UK Bank Plc
Financial Ombudsman decision DRN-3130765 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Thu Nov 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
HSBC said Mr W’s account had been dormant for a long time, and so they’d blocked itFunds blocked or frozen
it looked like Mr W did advise the branch of what he was going to do - and the account should’ve been fully reactivated then. But it wasn’t.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3130765.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.