NewDay Ltd

Financial Ombudsman decision DRN-3130495 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

NewDay made a chargeback claim and credited the £6,470.48 back to Mrs W’s account.Card dispute or chargeback

it has accepted that she was given incorrect information about the claim in April 2020 and that it then didn’t send her an e-mail before it re-debited the £6,470.48Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3130495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.