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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3130144 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue May 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr H complains about the way Tesco Personal Finance PLC handled a dispute on a purchase made using his credit card account.Card dispute or chargeback
Tesco has acknowledged it could have done better, especially with its call wait times.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3130144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.