Black Horse Limited
Financial Ombudsman decision DRN-3129034 Not upheld
Not upheldoutcome, as published by the Ombudsman
£53,965redress stated in the decision
Tue Dec 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Unfortunately, Miss C and Mr H fell into financial difficulty and payments were missed.Treatment in financial difficulty
In November 2014, after Mr H complained about fees added to the account, BHL asked H to remove all fees charged on the account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3129034.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.